Builders like Wix and Squarespace cost roughly £9 to £29 a month, and you do the work yourself within what the platform allows. A custom website costs more upfront, little or nothing to host, can do whatever your business needs, and is handled for you from start to finish.

This is the question I'm asked most, usually by someone paying for a drag-and-drop builder and wondering whether it's doing enough for them. I build custom sites for a living, so I'm not neutral, which is why the figures below come with sources you can check.

How they compare

Drag-and-drop builderCustom site
Monthly costWix £9 to £25 a month and Squarespace £12 to £29, billed yearly, plus your domainHosting is free on a basic plan, or around £7 a month if a site needs more, plus a domain at around £15 a year
Upfront costYour own time, or a designer to set it upFrom £200 for a single-page site with me
Who does the workYou do, from choosing a template to the search settingsI do, from the design to the technical setup
FeaturesWhatever the platform and its app store offer, and many apps charge monthly on topBuilt around what you need, from booking systems and shop sections to interactive sliders and mini games
DesignStarts from a template, and making it look polished takes more skill than the drag and drop suggestsDesigned from scratch around your brand
BrandingFree plans show the platform's own name on your siteOnly yours
SpeedBetter than its reputation, with about 75% of Wix and 70% of Squarespace sites passing Google's page-experience checksDepends on the build, and a light custom site should pass comfortably
ChangesYou can edit anything yourself, any timeSend me what you'd like changed and I'll do it
Moving laterHard to take your site to another platformYou own the files and can host them anywhere

A builder can work if

A custom site makes more sense if

Most of the people who come to me have tried a builder already and found that the hard part was never the dragging and dropping, it was making the result look like a business they'd trust. If the thought of choosing templates and fiddling with settings makes your heart sink, that's what a designer is for.

Try the ten-second test

  1. Open your website on your phone, since that's how most people will see it first.
  2. Hand it to a friend who doesn't know your business well, give them ten seconds, then take the phone back.
  3. Ask them what you do, who it's for, and how they'd book or get in touch.
  4. Any answer they have to guess is the first thing to fix, whichever platform you're on, and it's usually the words at the top of your home page.

Sources